Provides site users with support information such as FAQs and a Knowledge base.

The Customer Service Pack will allow your clients to provide site users with additional online support information in the form of FAQs.  They will also be able to set up a Knowledge base area where documents and information can be stored for easy use and reference.

The Customer Service Pack also provides you with a search facility based on iCM's powerful Lucene-based search engine.  Also includes a "Did you mean" functionality to suggest alternatives to mis-spelt words or phrases.